Privacy Policy.

Last updated: 18 July 2026

This policy explains how CharlieAssistant.ai (“Charlie”, “we”, “us”) collects, uses and protects personal information when you use our AI office‑assistant service. We handle personal information in line with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

What we collect

• Account information — your name, business name, email, phone number and billing details.
• Call information — when Charlie answers a call for your business, we process the audio, a transcript of the conversation, the caller’s phone number, and details the caller provides (such as their name, enquiry and preferred time).
• Leads & records — the summaries, leads, bookings and notes Charlie creates from those calls.
• Usage information — basic technical data (device, browser, log data) needed to run and secure the service.

How we use it

• To answer calls, transcribe and understand them, and carry out the actions you’ve set up (qualify leads, book appointments, send confirmations, follow up).
• To deliver call summaries and records to you, and to provide, maintain and improve the service.
• To handle billing, support and account administration.

We do not sell your personal information or your callers’ information.

Service providers we share with

To run the service we use trusted sub‑processors, only as needed to provide it: telephony (call routing), speech‑to‑text and text‑to‑speech, AI language models, email/SMS delivery, and cloud hosting. Some of these providers process data outside Australia (including the United States). We take reasonable steps to ensure they protect the information consistent with this policy.

Recording calls

You are responsible for making sure calls to your business number may be lawfully answered, recorded and transcribed in your location, and for notifying callers where your local law requires it. We provide the tools; you control how they’re used for your business.

How long we keep it

We keep call records and related information for as long as your account is active and for a reasonable period afterwards, unless you ask us to delete it earlier or we’re required to keep it by law.

Your rights

You can ask to access, correct or delete the personal information we hold about you, or ask a question or make a complaint: chat with Charlie. We’ll respond within a reasonable time.

Security

We take reasonable technical and organisational measures to protect information from loss, misuse and unauthorised access. No system is perfectly secure, but we work to keep your data safe.

Changes

We may update this policy from time to time; the “last updated” date above shows when. For anything about your privacy, chat with Charlie or write to Redcliffe QLD 4019, Australia.