You can't answer the phone from a roof or a switchboard — and the customer who hits your voicemail calls the next tradie on the list. Charlie answers every call in under a second, quotes your callout fee, books the job into your calendar and texts the customer a confirmation, while you keep working.
Yes — you teach Charlie your rules. A burst pipe can ring your mobile immediately; a quote request books a slot for next week.
Charlie handles the whole call: answers questions about your services and area, books the job, and sends you a summary — you see it when you're off the tools.
Charlie answers 24/7. After-hours callers get booked or captured instead of hitting voicemail — mornings start with jobs, not missed calls.