How call answering works

A customer calls. You’re busy, so the call forwards to Charlie, who answers as your business, by name.

Charlie has one goal: leave the caller handled. It answers questions from your real catalogue and business facts, books appointments when the caller wants one, and captures everyone else as a lead — name, number, what they need, how urgent.

After the call

Every call lands on the Calls page as more than a log entry: Charlie’s summary, what the caller asked for, urgency, its own notes — and the full transcript one click away.

Bookings appear on your calendar, leads in your Leads list, and everything rolls up into tomorrow’s morning briefing.