Setting your business hours

Charlie answers 24/7 — that’s the point — but bookings respect working hours. Put your hours in the business description ("Open Monday to Saturday, 8am to 6pm") and Charlie quotes them to callers.

The booking engine keeps appointments inside bookable hours: if a caller asks for a slot outside them, Charlie offers the nearest time that works instead of promising something you’d have to undo.

After hours

Calls at 2 AM still get answered. Charlie captures the caller, what they need and how urgent it is as a lead, and it’s waiting in your morning briefing — so an after-hours call becomes tomorrow’s first job, not a lost customer.