Integrations & data · 2 min read
Calls, SMS & email — how Charlie reaches people
Every channel from one Charlie, out of the box.
Your Charlie number isn’t just for answering. Confirmations, reminders and follow-ups go out by SMS from the same number your customers already see, and by email from your business — no setup beyond the wizard.
Every message, inbound or outbound, threads into one inbox with a simple rule: things Charlie handled are filed under "Handled by Charlie"; anything that needs a human decision is under "Needs you". You read one list, not five apps.
Charlie also answers on your business WhatsApp — with your own number and your own WhatsApp Business account. Request it from Settings → WhatsApp and the Charlie team sets it up with you.
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